Return & Refund Policy

Thank you for shopping at Monojaz. We want you to love your style. If a piece doesn't fit or look exactly how you envisioned, we are here to help you get it sorted quickly.

Please read our policy carefully to understand your rights, timelines, and responsibilities.

1. The 30-Day Return Window

You have 30 days from the exact date your tracking link shows the package was delivered to request a return.

Requests made after the 30-day window will unfortunately not be accepted.
To initiate a return, please contact our support team at support@monojaz.com with your order number and the reason for the return.

2. Return Eligibility & Condition

To protect the hygiene of our community and the integrity of our inventory, items must be returned in their original, unaltered condition.

To qualify for a refund, items must be:

Unworn, unwashed, and unstained.
Free from perfume, deodorant marks, makeup, or pet hair.
In their original packaging with all original product tags firmly attached.

Non-Returnable Items: Final sale items, mystery boxes, custom/personalized apparel, and intimate items (including swimwear and bodysuits without the hygiene liner intact) cannot be returned or refunded.

3. The Return Process & Costs

To keep our prices accessible, Monojaz does not offer free return shipping labels at this time. Customers are responsible for paying their own return shipping costs.

Get Approval: Email support@monojaz.com to receive the correct return warehouse address. Do not send your package back to the address listed on your original shipping label; it will not be processed.
Ship Securely: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we cannot issue refunds for packages lost in transit by your carrier.
Inspection: Once your return is received at our facility, it will undergo a standard inspection within 3–5 business days.

4. Processing Your Refund

If your return passes inspection, your refund will be processed immediately.

Refund Method: The purchase price will be credited back to your original method of payment.
Processing Time: It typically takes 5–10 business days for financial institutions to post the refund to your account, depending on your bank or credit card issuer.
Shipping Fees: Please note that original shipping costs are non-refundable. If you received free shipping on your order, the actual cost of shipping the item to you will not be deducted.

5. Damages, Defects, and Wrong Items

We take quality control seriously. If your item arrives damaged, defective, or if you received the incorrect size/style by mistake, we will make it right immediately at zero cost to you.

Please email us within 48 hours of delivery at support@monojaz.com.
Include clear, well-lit photos of the defect, damage, or the incorrect item, along with a photo of the shipping label on your package.
Once verified, we will ship out a brand-new replacement item immediately, or issue a full refund if preferred. You will not be required to pay return shipping for defective items.

6. Order Cancellations and Changes

Because we use an automated fulfillment network to get your styles to you as fast as possible, we can only cancel or modify an order within 1 hour of purchase.

After 1 hour, your order has likely been sent to our fulfillment queue, and we will be unable to stop the shipment. In this case, you will need to wait for the package to arrive and initiate a standard return.